20VC: Monzo: The Greatest Turnaround in Tech: From £40M Revenues, Layoffs, Downrounds and Low Employee NPS to $1BN in Revenue, Profitable and 10M Customers with TS Anil, CEO @ Monzo

1325.976 - 1345.683 TS Anil

Do you agree? No, I don't agree at all. They may be the hardest, they may be the most annoying and painful things, but sadly they're not. How do you run a business and build it to scale if your team is not aligned with what you're trying to do? How do you run a business where people that are closest to the decision, closest to the customer, are not freaking empowered to do the right thing?