20VC: Monzo: The Greatest Turnaround in Tech: From £40M Revenues, Layoffs, Downrounds and Low Employee NPS to $1BN in Revenue, Profitable and 10M Customers with TS Anil, CEO @ Monzo

1252.329 - 1273.198 TS Anil

From a shipping perspective, that year was also about stuff that was not visible to customers. You know, product debt and tech debt is well understood in the industry. But we define this idea of controls debt, right? So when a company is scaling as fast as we were, you need to make sure that, again, back to the point about a regulated industry, that the controls scale alongside as well.