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20VC: Kleiner Perkins' Mamoon Hamid on Investing Lessons from Leading Rounds in Figma, Slack and Rippling | Lessons Building a Generational Defining Firm with Kleiner Perkins | AI: Where Value Accrues, Startups vs Incumbents & Scaling Laws
Mamoon Hamid
Yeah. I think we will hopefully never talk to a customer support agent ever again. Like someone you call for the airlines, like, you know, help me with my flight and get upgraded or I need to change my seat or can you cancel it because I can't go. You know, the bank, things of that ilk that you still scratch your head, why am I still doing this?
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