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20VC: Kleiner Perkins' Mamoon Hamid on Investing Lessons from Leading Rounds in Figma, Slack and Rippling | Lessons Building a Generational Defining Firm with Kleiner Perkins | AI: Where Value Accrues, Startups vs Incumbents & Scaling Laws
Mamoon Hamid
So I get the rationale perhaps that Sebastian has around doing that internally, but I also get like, there will be a company that's going to do it really well for you and you will have to pay for outcomes and you have to pay for the number of tickets resolved by that software or that AI. So the question is, are you not willing to pay that?
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