20VC: Bret Taylor: The AI Bubble and What Happens Now | How the Cost of Chips and Models Will Change in AI | Will Companies Build Their Own Software | Why Pre-Training is for Morons | Leaderships Lessons from Mark Zuckerberg

1011.854 - 1039.948 Bret Taylor

And actually, I think it can be a lot of value that professional services firms provide is around change management. So if you imagine you have a contact center in the Philippines managed as a BPO with one of these customers and you're migrating a huge percentage of your cases to AI, it's not just a technology change, right? It is actually a huge change in the operations of your company.