20Sales: Scaling Hubspot from $3M to $1BN in ARR | How to Hire and Ramp Sales Teams | How to Scale Customer Success Successfully | How and When to Go International and Crush It with Jeetu Mahtani

2480.328 - 2505.991 Jeetu Mahtani

By not investing in CS, by getting a team going on an acquisition, but not thinking about retention. When is the right time to invest in CS? Just like founders are going to play a role in selling, I do think founders play a role in the really early days with CS-type activities. They need to learn what it's going to take for a customer to see results and stick around for a long haul.