20Sales: Scaling Hubspot from $3M to $1BN in ARR | How to Hire and Ramp Sales Teams | How to Scale Customer Success Successfully | How and When to Go International and Crush It with Jeetu Mahtani

2145.846 - 2172.051 Jeetu Mahtani

I believe they should. If you have the sales team that is getting rewarded for acquiring customers, and you have the CS team that's only being recognized for driving usage but not getting any recognition in the expansion of the customer, over time, you're going to get CS reps who are like, well, I was the one who helped the customer get the next product or expand into the platform.