20Sales: Rippling's CRO on Why Founders Should Not Create Sales Playbooks | Why Discounting is BS and How to Create Urgency in Deals | The Biggest Lessons on Pricing and How to Win the Pricing Game with Matt Plank

1352.499 - 1374.421 Harry Stebbings

I had Chad Peets on the show, a very famous CRO who works with Sutter Hill and has been in some of the most awesome enterprise companies. And he was like, no, actually it wasn't him, it was Dagnon. It was Chris Dagnon at Snowflake. And he was like, CS is bullshit. You have like professional services, you pay for it. It's a stellar service or customer support. But customer success is BS.