The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Rippling's CRO on Why Founders Should Not Create Sales Playbooks | Why Discounting is BS and How to Create Urgency in Deals | The Biggest Lessons on Pricing and How to Win the Pricing Game with Matt Plank
Matt Plank
And so at Rippling early on, we had customer success. And when somebody signed up for Rippling and then they came back six months later to add a product, like we would bring it back to the original sales rep. And like over time, that was just like clearly a terrible model. And so we converted.
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