20Sales: Rippling's CRO on Why Founders Should Not Create Sales Playbooks | Why Discounting is BS and How to Create Urgency in Deals | The Biggest Lessons on Pricing and How to Win the Pricing Game with Matt Plank

1249.108 - 1271.8 Matt Plank

So in terms of customer success, like at Rippling in the very early days, we had customer success, which I think of as like their, you know, charter is make customers successful, renew them. But like, it's not to, you know, it's generally not to like sell new products. And so, you know, early on at Rippling, again, we had three products when the company first launched and now we have over 30.