The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean
AJ Tennant
GRR and NRR. Most important for me is GRR. Why? Churn. The ripple effects of having an account, especially in the enterprise space, churn, the viral negative network effect that happens. Luckily at Glean, we have like a 97, 98% GRR. The only accounts we're churning are SMBs. That's what you want to have. But to answer the question, I view it as GRR.
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