The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean
AJ Tennant
Yeah, and I would say it's a shared responsibility, but what I metric CS organizations on is NRR, NDR, and what we call active users. We want people to get active with our service. And so we're actually tying the compensation of our CSMs not to an upsell, but it's frankly more about, are you getting users active?
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