20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

1454.231 - 1477.748 AJ Tennant

And we're seeing that even with you look at like Microsoft Copilot. I mean, many customers are saying it's falling flat, just not delivering the value that was advertised. So what the challenge is, is not Like some of the other technologies, a product issue, it's more of a change management security challenge. What does everyone think they know about selling AI tools that they get totally wrong?