20Sales: Biggest Lessons Scaling Slack from $6M to $1BN in ARR | How to Build a Customer Success Machine and Where Most Go Wrong | The Framework to Hire All Sales Reps: Take-Home Assignments, Hiring Panels and more with AJ Tennant @ Glean

1430.421 - 1454.211 AJ Tennant

And then when it comes to implementation, it's taking six, nine, 12 months, or it comes attached with a $5 million services budget next to it, which is, it's like, well, hold on, I'm paying $5 million to implement this thing for the with one of the big companies and and like I'm paying like the fees for the service. What we're seeing is adoption and usage is not where it needs to be.