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20Product: What Facebook, Monzo and Deliveroo Do and Do Not Do To Build Great Products | How to Structure Product Teams For Success | Is Simple Always Better in Product and The Art vs Science of Product Design with Mike Hudack
Mike Hudack
Yeah, yeah, for sure. And I think that the places where I've seen data abused the most is in customer service, where people will say, There's this famous, maybe apocryphal story of, I think it was like Amazon's customer service number, where they said, oh, well, you know, we answer all calls within, you know, some threshold of time. It was like in a WBR or something.
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