The Growth Workshop Podcast
Episode 7 - Connections Before Content: Mike Hohnen’s Leadership Advice for Managing Managers
Mike Hohnen
This is where I become a broken record player, you know, because Johnny described a hotel visit that wasn't extremely successful. So coming back to the sort of overall framework here, everybody wants customer loyalty. Everybody drives for the, is super interested in their NPS score and all of this good stuff. But few people actually really take the time to reflect on the fact.
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