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The Growth Workshop Podcast

Episode 7 - Connections Before Content: Mike Hohnen’s Leadership Advice for Managing Managers

974.844 - 994.915 Mike Hohnen

This is where I become a broken record player, you know, because Johnny described a hotel visit that wasn't extremely successful. So coming back to the sort of overall framework here, everybody wants customer loyalty. Everybody drives for the, is super interested in their NPS score and all of this good stuff. But few people actually really take the time to reflect on the fact.

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