Episode 7 - Connections Before Content: Mike Hohnen’s Leadership Advice for Managing Managers

558.792 - 579.413 Matt Best

in support and we're going to talk about service today actually sometimes that's really hard to find in a situation where the reality is somebody needs to be standing behind a desk for a period of time somebody needs to be on the other end of the phone to speak to a customer for a period of time a shift or whatever that looks like so how does that work and coming from the hospitality space you know