Episode 8 - Client-Centric SaaS – How to Scale, with Chris Regester

2477.455 - 2492.352 Chris Regester

maybe you institute a new idea of like, we're going to start doing EBRs. EBRs make sense. We're going to do executive business reviews of our customers. Sounds logical. We should do it. But then if you're going to institute that and you're going to spend all this time setting them up and building them out, then you've got to measure what actually changes as a result of doing them.