Episode 8 - Client-Centric SaaS – How to Scale, with Chris Regester

1415.37 - 1437.73 Chris Regester

So CS as a concept is a bit silly and it's kind of been brought up with this sort of fluffy rainbows and unicorn stories and all of these weird terms. But this is how do you manage your customers over time? And what do you have to do? Well, you have to deliver objectives that your customers want. And if you do so, they'll pay you more money. And that will just increase over time.