Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

2110.896 - 2127.34 Lesley Ronaldson

It's really brave, but it's important that we let customers into the beta and say, hey, this isn't working or actually that button is annoying. If you can move that button because I could toggle quickly and I wouldn't have to go here and save me a second. But if I do this 14 times a day over the month, it's like three minutes back. So I think that's really important as well.