Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

1264.328 - 1290.694 Lesley Ronaldson

I'm numbers driven I really am but like data can tell any story so you need to be really careful I can mold data to tell a great story or a bad story but we do need to look at performance metrics like you do have to define and track indicators related to the customer satisfaction and engagement and really ensure those behaviors are being measured you know whether it's an OKR or KPI and here at Gong we are maniacal about this so we track our numbers weekly in fact