The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First
Lesley Ronaldson
I think it's important that you have a really clear, we call them swim lanes, like really clear swim lanes of a customer journey. I think everybody should have roles or responsibilities. We did two-day training. We took the whole company off-site globally to talk about roles and responsibilities.
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