The Growth Workshop Podcast
Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First
Lesley Ronaldson
They've built out a membership base where you share ideas and tips and tricks. And actually, if you think about when someone goes to buy, they've already made their mind up. I mean, I don't go and book a holiday or book a hotel without going on TripAdvisor. I don't book an Airbnb without reading a review.
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