Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

1042.148 - 1061.643 Lesley Ronaldson

there's probably a couple of things we do here, probably, you know, four or five, but the first one is a clear vision, right? Clear vision from the top down. As I said, one of our Gong principles is to create raving fans and we have clear measurables for all employees. So retention metrics, et cetera. And our CRO actually has customers as one of our pillars, which many, many companies do.