The Changelog: Software Development, Open Source
Open source threaded team chat?! (Interview)
Alya Abbott
wasting that time and energy on an app that's frustrating or hard to use or is not organized in the ways that you'd want it to be is a major cost, but it's hard for companies to budget it that way and to really evaluate it that way. So I think one thing we're really trying to do is get better at telling that story and really communicating with folks and trying to explain this
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