The Changelog: Software Development, Open Source
Building customizable ergonomic keyboards (Interview)
Eris Zuckerman
And I know that you're optimizing for that sustainability and longevity there. But realistically, a customer who is that old or that length of a customer and they buy the thing one time way back, how do you make more money off of them? How do you kind of vertically grow within one customer? Is it referrals? Is it recommendations? Is it happiness?
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