The Action Catalyst
The Five Talents That Really Matter, with Barry Conchie & Sarah Dalton (Leadership, Hiring, Research, Business)
Barry Conchie
And the controlling traffic that we describe in the book is like an air traffic controller. There are rigid rules that, my goodness, you've got to change on a dime in a heartbeat when things change. plane malfunction, angry passengers, a drug pilot. I mean, whatever it is, you've got to be able to deal with it.
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