The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
And I loved Ritz-Carlton, one of my favorite, favorite hotel chains. Guess what? Ace Hardware was rated number 10. That opened my eye. The world headquarters is a multi-billion dollar corporation. But if you're a small entrepreneurial business, they have 4,600 stores owned by 3,000 different owners. And that's mom and pop. And here's what they've done.
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