The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
Then you compile these cards. Somebody gets them, they compile them, they look through them, they pick the best of the best, and they share these. And what you also try and do, and I use that word operationalize a little earlier, operationalize some of these good, positive experiences. Why can't they be happening all the time?
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