The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
It's really difficult to throw somebody into the fire there and say, OK, now get out real quick without any kind of training. Let's say I'm a small, medium-sized business, and I'm just trying to get people fired up and jacked up about the idea of providing amazing customer service.
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