The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
Nordstrom talked about how they don't really train their people to be as good as they do. The parents train them. They didn't take what they already know and they make it work for their system. I mean, isn't that great? And so it's same thing with ACE. They hire the right people and then they train them. Training is so important.
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