The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
I interviewed their senior VP of World Service. And one of the things he talked about, it's rather than hire people from the call center industry, he looked for people that had hospitality background, people that work in a hotel or a restaurant, because he says those people know how to take care of people. If that's important, look at the right kind of person that you're hiring.
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