REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)

336.114 - 356.49 Shep Hyken

In other words, if I'm the entrepreneur, I'm the owner, I'm the manager, how do I get the people on the front line to care about this? Right. Well, first of all, recognize that if they aren't willing to care personally, They shouldn't be hired to begin with. So it starts at the hiring process. You know, do the background. One of the people that I interviewed for the last book was American Express.