The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
So you hire the right people and you train them to your system. And then you say, now go out there and, you know, what is it? Go forth and multiply. Go forth and prosper. Yeah. Brilliant, brilliant stuff. It's kind of coming back. Here's my question for you, you know, as far as providing amazing customer service. How do I get my front line to care about customer service?
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