REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)

294.255 - 314.892 Shep Hyken

You know, I'm a man and I want to buy my wife something. The guy will take me upstairs to the women's department. You don't get that in other stores. Now, that's consistent throughout their entire organization. And you know what? They don't blow me away. They're just consistently really good, better than average. Sometimes, you know, and that by itself makes them way above average.