The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
But the goal is make it happen all of the time. That's the key, consistency. If you go into your Nordstrom department store, what you get is very consistent. People engage you, they help you, and they have some pretty good, I call lack of policies in place, meaning that the salesperson can go from one department to the next with you and help you throughout the entire store.
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