The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
And when you string the moments of magic along and they're consistent, that puts you in what I call the zone of amazement. I love these fun words, amazement, mediocrity, misery, you know, magic. So really, the big difference between mediocrity and magic is just being a little above average because anybody can be average and anybody could create a moment of magic some of the time.
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