The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
And a moment of magic is and it's not necessarily blow me away, wow me. It's just better than average. And so if you just take that moment, that interaction, and you bump it up just a notch, and by the way, once in a while you'll bump it up a lot more given an opportunity to do so, but it could be just a consistent positive attitude, something that's better than average.
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