The Action Catalyst
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken
When's the last time you asked for something and to get approval, someone said, hold on, I have to check with my manager. So, OK, so here's a question. So one of the things you talk about is moments of magic and you also talk about moments of misery. What separates moments of magic from moments of mediocrity? And mediocrity is my term for average, satisfactory, just OK.
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