REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)

132.592 - 153.608 Shep Hyken

And you know who wins. What are the things that customers really want today in terms of being helpful? How do we demonstrate or do you have any examples? First of all, what customers want is they decide what it is that they want. Do they want the lowest price in town? Or do they need help with something? Or do they need support? Or do they want value? And by the way, you can get a hybrid.