The Action Catalyst
Connection Over Perfection, with Matt Abrahams (Communication, Speaking, Behavior, Business)
Matt Abrahams
We listen just enough to get the top level of what somebody is saying. So we need to listen deeper. We need to listen for the bottom line, not the top line. We need to listen not just to what's said, but what's not said, how it's said, where it's said. And that can actually influence how we respond. I'll give you a quick example.
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