CLIP: Speaking Spontaneously, Exiting Small Talk, Answers When You Haven’t Got An Answer

215.426 - 237.39 Matt Abrahams

There's some preliminary research that says, actually, saying you don't know, saying how you're going to find out, and then actually following up bolsters your credibility as much, if not more, than when you had you initially answered the question. Now, obviously, you don't use this as a ploy and purposely do this to boost your credibility. But we worry that it's going to put us at a disadvantage.