Branding Queens, with Kim Rozdeba (Marketing, Promotions, Customer Relations, Olympics)

931.947 - 961.897 Kim Rozdeba

St. Regis Hotel, high luxury hotel, beautiful hotel. They empower their employees who are accountable for that service delivery, every one of them. If there's a problem, they have, I believe it's about $2,000 at their discretion to solve a customer's issue. They don't have to go anywhere. They don't have to get approval. Every employee in that company can solve up to $2,000 a customer's problem.