Startups For the Rest of Us
Episode 754 | Broken Freemium, SaaS Plateaus, and More Listener Questions (A Rob Solo Adventure)
Rob Walling
Well, if not, you need to reach out to them via email, via in-app message. Potentially, if they're paying you enough or going to pay you enough, you reach out manually. You hire a customer success person who basically is in charge of that. Because if people don't get onboarded, then there will be no paid conversions.
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