Episode 734 | The 20 Year Bootstrapper (With Ian Landsman)

1782.991 - 1803.839 Ian Landsman

There's definitely been some companies that made big moves, like Klarna got a lot of press for moving almost all their support to AI. But again, that is a very particular use case where they don't have a lot of different types of questions. Basically, it's like, I want a refund. Like, how do I pay my bill? So I think a very good use case for like an AI. They had poor service ratings to begin with.