Ruby Rogues
The Sounds of Silence: Lessons From an API Outage with Paul Zaich - RUBY 652
Paul Zaich
And so one of the best side effects of having a blameless culture is that you get really engaged response and everyone's going to work together to try to address the issue. I think that even cascades down to customer communication as well, because when you're really engaged in trying to do that, then you're doing the best thing possible. for the customers as well.
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