The Sounds of Silence: Lessons From an API Outage with Paul Zaich - RUBY 652

789.346 - 814.707 Paul Zaich

I think it starts for us with, it really started with our CTO, Jonathan, and co-founder, making that a priority from pretty much day one, basically from the beginning of our process when we've had issues or incidents. We've done a postmortem doc. We've had a process around that. And it's always been very forward-looking. facing very, very much about what could we have done better?