Ruby Rogues
The Sounds of Silence: Lessons From an API Outage with Paul Zaich - RUBY 652
Paul Zaich
Right. So I think the first most important thing that we did was that really from the beginning, we have had what we call a blameless culture. I think it's a common term now in the industry, but the idea there is to really focus on learning from issues, not trying to find who made the particular mistake and trying to look at what processes
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