The Sounds of Silence: Lessons From an API Outage with Paul Zaich - RUBY 652

1942.978 - 1966.197 Paul Zaich

You really should have some kind of escalation via either maybe it's text, maybe it's an actual incident response system like PagerDuty where you can have an escalation policy. For us, that's what we're using. It should have this synchronous alerting that really forces someone to look at it. You can't rely on something asynchronous like Slack in this case for serious response on issues.