The Sounds of Silence: Lessons From an API Outage with Paul Zaich - RUBY 652

1145.493 - 1166.524 Paul Zaich

happen because different issues that multiple teams have introduced, or maybe there's multiple teams that need to be involved in the mitigation. And for that, in that case, we've definitely been trying to evolve our postmortem process and the action items. So we have a program manager that one of her responsibilities is specifically around making sure that we are coordinating some of those out